1. Introduction
Welcome to Farmigo ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile application ("Farmigo App") and our website.
By using Farmigo, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you register for an account or use our services:
- Full name
- Email address
- Phone number
- Profile picture
- Physical address (for farm owners listing properties)
- Government-issued identification (for property verification purposes)
- Bank account details (for farm owners receiving payouts)
2.2 Booking Information
- Booking dates, times, and preferences
- Payment transaction details
- Communication between guests and farm owners
- Reviews and ratings
2.3 Automatically Collected Information
- Device type, operating system, and unique device identifiers
- IP address and general location data
- App usage data, interaction patterns, and preferences
- Push notification tokens
- Crash reports and performance data
2.4 Location Data
With your permission, we collect precise location data to show you nearby farmhouses and provide navigation services. You can disable location access through your device settings at any time.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process bookings and payments
- Facilitate communication between guests and farm owners
- Send booking confirmations, reminders, and updates
- Provide customer support
- Improve our app and services
- Send promotional communications (with your consent)
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Generate analytics and business insights for farm owners
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Between Users: Guest names and contact details are shared with farm owners upon confirmed bookings, and vice versa, to facilitate the booking.
- Payment Processors: We share necessary payment information with our payment gateway partners (e.g., PayFast) to process transactions securely.
- Service Providers: We may share data with third-party service providers who assist us in operating our platform (e.g., cloud hosting via Firebase, analytics, push notification services).
- Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Storage and Security
Your data is stored on secure servers provided by Google Firebase, which employs industry-standard security measures including encryption in transit and at rest. We implement the following security measures:
- SSL/TLS encryption for all data transmission
- Secure authentication via Firebase Authentication
- Regular security audits and updates
- Access controls and role-based permissions
- Encrypted storage of sensitive information
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for a longer period as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can update or correct inaccurate information through your account settings.
- Deletion: You can request deletion of your account and associated data by contacting us.
- Data Portability: You can request your data in a structured, commonly used format.
- Withdraw Consent: You can withdraw consent for optional data processing at any time.
- Opt-Out: You can opt out of marketing communications at any time.
8. Third-Party Services
Our app uses the following third-party services that may collect information:
- Google Firebase: Authentication, database, cloud storage, and analytics
- Google Maps: Location services and map display
- Google Sign-In: Social authentication
- PayFast: Payment processing
Each of these services has its own privacy policy governing the use of your information.
9. Children's Privacy
Farmigo is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that a child under 18 has provided us with personal information, we will promptly delete such information.
10. Push Notifications
We may send push notifications regarding booking updates, messages, promotions, and other relevant information. You can opt out of push notifications through your device settings at any time.
11. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of Farmigo after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@farmigopk.com
- Phone: +92 317 4314018
- Address: Farmigo, Pakistan
You may also visit our Contact Page to reach us.
Last Updated: July 13, 2026